The courier industry has witnessed significant growth in the past few years. Companies belonging to this industry are striving to step up their game and offer the best customer service as well as experience.
Currently, on-demand apps are making a statement globally. Courier businesses are readily embracing this digital innovation to facilitate their delivery process. The on-demand courier delivery apps not only reduce the workload but also offer opportunities to businesses to make headway.
While businesses from all corners of the world are shifting their conventional courier delivery way with on-demand apps, there are still some companies that are reluctant to invest in them. So, we are explaining below some massive benefits of on-demand delivery apps to steer clear their doubts.
If you also have any doubts, this article is for you too.
How On-Demand Courier Delivery App Can Benefit Your Business
Seamless Online Booking of Parcel
Since this is a digital era, everything is online these days. On-demand courier delivery apps are a part of this technological advancement that provides easy ways for customers to get things done. A plethora of giants like FedEx offers online booking feature for transporting goods and have eliminated the need for traveling to courier companies to hand over the packages.
Using this feature, customers can quickly book the courier’s pickup date and time by entering the destination and the parcel type. Besides, they can also see the tariff rate for online courier delivery from their added address to the destination. Thus, they won’t have to worry about the pricing.
Swift Courier Tracking in Real-Time
Courier tracking is one of the biggest challenges of delivery businesses. They are bound to keep track of the parcel until it reaches the destination. Earlier, companies used to stay in touch with the driver of the shipment to know the status of the parcels. However, with an on-demand app, they can easily do this task by scanning the barcode of a particular courier or using an in-app GPS.
Additionally, your customers can also track the status of their booked parcels to estimate the exact time of delivery. Therefore, real-time tracking is nothing less than a boon for courier companies as well as their customers.
Access to Multiple Payment Methods
Nowadays, customers look for a secure, quick, and easy way to proceed with the payments. By integrating multiple payment methods like debit/credit card, PayPal, Google Pay, etc. in the on-demand app, companies provide various transaction ways to customers. The online payment feature also helps you to monitor and manage all your transactions and eliminate the apprehension of delayed or failed payments.
Better Fleet Handling & Management
Any logistics company will have a fleet of vehicles, and the fleet management team often struggles to keep track of each automobile. However, an on-demand delivery app easily sorts this issue out by storing all the data required for fleet management. It provides accurate information about everything right from tracking the routes of every vehicle to the details of the driver directly in your hands.
Timely Updates Through Notifications
Transferring a product from source to destination is an attention-demanding process. The app will instantly notify you if the drivers face some issues in the process. Besides, you can also update your customers with every checkpoint of your delivery services including, order received, pick up, under process, dispatched and delivered, etc. by sending push notifications. The more the customers stay updated, the more valued they feel.
Hassle-free Warehouse Management
Warehouse management is another significant part of a courier business. Using an app, you can easily know the location of your stored inventories and track the status of every warehouse with just a few taps.
Less Paperwork
Courier business pivots around paperwork. Every product that you deliver comes with a ton of paperwork, which is hard to handle. However, an on-demand courier app significantly reduces the paperwork by storing every piece of product’s information and keeping its track until it is delivered. Thus, a mobile app automates everything and also saves up a lot of a hefty amount of money on stationary.
Boost Customer Satisfaction
No matter which business you are running, customer satisfaction should be your primary goal. An on-demand courier delivery app provides the convenience of booking the package from any location and ensures that the customers don’t face any issues while availing your services. Besides, multiple payment methods, along with the tracking features, facilitate everything for the customers and gives them a sense of satisfaction. If you provide an option for feedbacks and reviews, you will become familiar with the aspects you need to improve in your delivery process.
Key Takeaways
The on-demand courier delivery app is essential for every courier business, and the benefits above have proved why you should get one. Most companies are capitalizing on on-demand apps to gain a competitive edge and thrive in the market. So, if you want to give a mobile presence to your courier business and provide best-in-class services, consult our experienced mobile app developers. They will certainly go the extra mile to guide you in the best possible manner and deliver you a high-quality product aligning with your goals.
